Better Business Bureau Gives Trump’s Claims About Trump University a Failing Grade

By Al Perrotta Published on March 8, 2016

The Better Business Bureau (BBB) is  rejecting Donald Trump’s explanation in last Thursday’s GOP presidential debate as to why his now-in-litigation Trump University was upgraded to an A rating by that organization. Trump said it was upgraded once the BBB had a fuller picture of Trump University. But the BBB said Tuesday that the grade rose from a D-minus to an A only when the business wound down, fresh complaints ceased and complaints older than three years automatically rolled off. In other words, the Better Business Bureau is standing by its D- rating.

In Thursday’s debate, Trump was being challenged about the real estate investment school that carries his name and is currently the subject of three lawsuits, a business that promised to teach students his real estate money-making secrets from instructors hand-picked by Trump. In the debate, Trump and Rubio were talking over each other about it, and Fox moderator Megyn Kelly was trying to ask Trump a follow-up question on the same topic. At one point in the tussle, Trump said, “Before they had the information it got — it is right now an “A”, once they had the information. … The only reason that it was a “D” was because we didn’t care — we didn’t give them the information. … When they got the information it became an “A.”

The Better Business Bureau tells a different story:

During the period when Trump University appeared to be active in the marketplace, BBB received multiple customer complaints about this business. These complaints affected the Trump University BBB rating, which was as low as D- in 2010.  As the company appeared to be winding down, after 2013, no new complaints were reported. Complaints over three years old automatically rolled off of the Business Review, according to BBB policy. As a result, over time, Trump University’s BBB rating went to an A in July 2014 and then to an A+ in January 2015.

Trump also claimed on camera, during a commercial break in Thursday’s debate, that he received a fax mid-debate from the BBB that proved the score was later elevated. Not so, said Claire Rosenzweig, head of the BBB’s Metro New York Division. “BBB did not send a document of any kind to the Republican debate site last Thursday evening,” she said in a statement released Tuesday, “The document presented to debate moderators did not come from BBB that night.”

Trump also said the school had a 98% satisfaction rate. However, according to CBS News, court documents show “nearly 40 percent of the students who signed up for the three-day seminar or more received a refund.”

One issue Trump is facing in the lawsuits is his declaration in a commercial for Trump University that the instructors “are all people who are handpicked by me.” In his deposition, Trump acknowledged he “looked at resumes and things, but didn’t pick the speakers” and some “slipped through the cracks.” When questioned about one particular instructor, James Harris, Trump denied knowing him, adding, “I wasn’t running it.”

During Thursday’s debate, Trump insisted he would easily win this “minor civil case” in court. It may seem minor to the wealthy real estate developer but probably not to the working class and middle-class people who spent tens of thousands of dollars on Trump University and now insist it wasn’t at all what Trump said it would be.

Then, too, is the political calculation for Republicans generally. As rival Ted Cruz asked during the debate, “Is this the debate you want playing out in the general election? If we nominate Donald, we’re going to spend the spring, the fall, and the summer with the Republican nominee facing a fraud trial.”

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